We want you to love your Jack's Sports gear. If something isn't
right, we've got you covered.
30-DAY RETURN POLICY
You have 30 calendar days from the date of delivery to return
your item(s) for a full refund or exchange.
Items must be:
• Unworn, unwashed, and in original condition
• With all tags attached
• In original packaging (where possible)
HOW TO INITIATE A RETURN
Step 1: Email us at returns@jackssports.com with your order
number and the item(s) you wish to return.
Step 2: We'll send you a prepaid return shipping label via email
within 1–2 business days.
Step 3: Pack your items securely and attach the label to the package.
Step 4: Drop off the package at any designated drop-off location.
Keep your receipt until your return is processed.
Step 5: Once we receive and inspect your return, we'll process
your refund or exchange within 3–5 business days.
REFUNDS
Refunds are issued to the original payment method:
Credit/Debit Card: 5–10 business days to appear on your statement
PayPal: 3–5 business days
You'll receive an email confirmation once your refund has been processed.
EXCHANGES
Need a different size or color? We offer free exchanges!
Email returns@jackssports.com with your order number and let us
know what you'd like instead. We'll send the replacement as soon
as possible, often before we even receive your return.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following cannot be returned:
• Items marked as "Final Sale"
• Items showing signs of wear, washing, or damage caused by the customer
• Items without original tags attached
FAULTY OR DEFECTIVE PRODUCTS
If you receive a defective or incorrect item, please contact us
within 48 hours of delivery at support@jackssports.com. We'll arrange
a free return and send a replacement or issue a full refund —
your choice.
All products come with a 90-day manufacturing defect warranty.
SHIPPING COSTS FOR RETURNS
• Standard returns: Customer covers return shipping costs
(unless item is defective)
• Exchanges: First exchange is FREE — we cover return shipping
• Defective items: We cover all return shipping costs
• EU Customers: You have additional rights under EU Consumer Law
(see below)
YOUR RIGHTS AS A CONSUMER (EU)
If you are a consumer based in the European Union, you have the
following statutory rights:
Right of Withdrawal: You have 14 days from the date of receipt
to withdraw from your purchase without giving any reason. The
withdrawal period expires 14 days after the day on which you
(or a third party named by you) acquires physical possession
of the goods.
To exercise your right of withdrawal, inform us of your decision
to withdraw from the contract by an unequivocal statement
(e.g., by mail or email). Our contact details:
Jack's Sports
[Your Address]
Email: returns@jackssports.com
We will reimburse you no later than 14 days from the day on which
we are informed about your decision to withdraw. We may withhold
reimbursement until we have received the goods back.
QUESTIONS?
Returns: returns@jackssports.com
General inquiries: support@jackssports.com
Response time: Within 24 hours (Monday–Friday)