Shipping Policy

At Jack's Sports, we want you to get your gear as quickly as 
possible. Here's everything you need to know about shipping.


ORDER PROCESSING TIME

Orders placed before 2:00 PM (CET) are processed and shipped 
the same business day. Orders placed after 2:00 PM are shipped 
the next business day.

Please note: Orders placed on weekends or public holidays are 
processed on the following business day.


SHIPPING RATES & DELIVERY TIMES


Europe (EU Zone):

Standard Shipping (5–8 business days): €4.99
Express Shipping (2–3 business days): €9.99
FREE on orders over €50


Europe (Non-EU):

Standard Shipping (7–12 business days): €6.99
Express Shipping (3–5 business days): €14.99
FREE on orders over €75


South America:

Standard Shipping (10–18 business days): $12.99 USD
Express Shipping (5–8 business days): $24.99 USD
FREE on orders over $100 USD


*Delivery times are estimates and may vary due to customs 
processing, weather events, or carrier delays.


TRACKING YOUR ORDER

Once your order ships, you'll receive an email with tracking 
information. You can also track your order by logging into 
your Jack's Sports account.


INTERNATIONAL SHIPPING & CUSTOMS


European Union: All prices include applicable VAT. No additional 
customs duties or import taxes for EU deliveries.

Non-EU Countries: Prices displayed exclude VAT, customs duties, 
and import taxes. You may be required to pay these upon delivery. 
These charges are the responsibility of the buyer and vary by country. 
We recommend checking with your local customs office for details.

South America: Import duties and taxes are not included in the 
product price or shipping cost. These charges are the buyer's 
responsibility. Please contact your local customs authority for 
more information.


SHIP-TO LOCATIONS

We currently ship to the following countries:

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, 
Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, 
Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, 
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

South America: Argentina, Brazil, Chile, Colombia, Peru, Uruguay

If your country is not listed, please contact us at 
support@jackssports.com — we're always expanding!


MISSING OR DAMAGED PACKAGES

If your package shows as delivered but you haven't received it, 
or if your order arrives damaged, please contact us within 48 hours 
at support@jackssports.com. We'll work with the carrier to resolve 
the issue promptly.


QUESTIONS?

Email us at support@jackssports.com
We typically respond within 24 hours (Monday–Friday).